Unauthorized debit orders - CANCELLED POLICY

I had a query regarding my husbands policy . there was an amount charged and not disclosed, we paid almost 2 years. we called client services and queried why the premiums was deducted and was told to send all the relevant information which we did. we also advised we wished to cancel the policy due to a non disclosure on the 13/07/2017 we logged a query with the call center agent and sent all relevant information, In July 3 premiums was deducted which we queried and no resolution to date, we sent an email [Ticket #10699] and a Smangele Shongwe was assigned the ticket to investigate however no feedback was received, we called and spoke to an agent who advised this will be investigated and further feedback however none, i then reversed the premiums and immediately a manager calls me and said this will be investigate and resolved and the debit order will be stopped, however this has not been done, the debit order is still running monthly as the references keeps changing monthly even though my banked stopped the debit order. I want all my premiums paid back as well as the fees that is being charged for this to be reversed. i am so disappointed in the service from this company , i want all my money back. Please call me ASAP on my cell ********** 064. Why are you *******ly debiting this account