Unauthorised Debit Orders on My Mother’s Pension

I am writing to lodge a serious complaint regarding what appears to be unauthorised and ********* conduct by one of your consultants at the pension collection centre. My senior mother pension collection centre to collect her pension money. One of your consultants took her ID, stating they wanted to check if she qualifies for your products. At no point did my mother request or agree to sign up for any product. However, the following month debit orders started going off from her pension money without her consent. We have tried calling your customer line at *** multiple times with no success. What kind of business practice is this? You cannot target and mislead elderly people into products they never agreed to. This is ********, and we demand that you:

Immediately stop all deductions, Refund all premiums already deducted, and Provide a full explanation of how this was approved without proper consent. Please treat this matter as urgent and resolve it immediately.