GM
Gabby M

1 reviews | Active since Mar 2013

28 Jul 2022, 07:59

UNAUTHORISED DEBIT

As a client, i specifically said i o not want any increases as the cover amount does not increase so what is the point of paying more for less. Alllife please if that how you conduct your business i would rather cancel my policy BUT I want the refund of all the premiums going back January 2022 as i have stated clearly that NO INCREASES ON MY POLICY and that does not abide well with your company as they not treating customers fairly - in fact i will go to your Ombudsman and they will refund all my premiums going back from the inception date of my policy.

I want my money back to my account today and before end of business. I have other debit orders that will come off my account today if they returned All life will pay the incurred fees. This was not communicated with me that I will be paying so much for nothing. I WANT MY MONEY TODAY OR OTHERWISE I WILL TAKE IT FURTHER.

0
Replies (4)
AllLife
AllLife's reply28 Jul 2022, 10:07
Official
 Hi Gabby,  Thanks for bringing this to our attention. We have escalated your complaint to our Customer Care Team for further investigation. A member from our team will be in touch to provide you with feedback.  Please keep your cell phone nearby so that you don’t miss our call, also, keep an eye out for an email from us.  Kind regards, 
 AllLife 
 
GM
Gabby M's update28 Jul 2022, 10:15
Reviewer Update
If you don't want my business you should have said it not to treat me like a pole i work hard for my money so with our trembling economy every cent count. its either you do business at my own terms or no business at all. I am waiting for my refund today if not cancel form January 2022 and refund my premiums please
GM
Gabby M's update28 Jul 2022, 14:41
Reviewer Update
I am saying that I did not receive any communication with regards to this matter if you can't resolve it. I just say so and will take further actions.
What nonsense is that, I can get a life cover with Outsurance with a better cover at a lower premium.
The attached documents never reached me and I knew nothing about R514. And I am saying this does not tell me about the high number of claims - i haven't claimed my life yet so why should i die for others.
Please refund my money back to my account today then i will decide whether i stay with All life or not in fact i am tired of this company you are ******
Thank you
AllLife
AllLife's reply02 Aug 2022, 14:13
Official
Good day, our team has confirmed that they have been in contact with you and correspondence has been shared with you. Kind regards, AllLife