Too many inconsistencies right or wrong?

I would like to note that I have been querying this for months now and every time I get a call saying that you are still busy with this. I also want to note that the beginning of the call where my mum asked for a quote on life cover is not part of the recording that was sent. My mum did explain to the consultant that she would like life cover and at the end of the call she then confirms when my mum asked her if this is life cover or not, she said that yes this is accidental death cover. Please note that we are all not aware of all your terms, we asked for life cover and were quoted and given accidental deathcover. Even after asking her is this life cover, she says yes, its accidental death cover which meant life cover because that is what we asked for. She not once explained that life cover and accidental death cover is not the same. She even explained all the different types of death that are covered and the fact that she said unnatural deaths and natural disasters is very misleading especially for an elderly person. I simply do not understand all the different versions that were given from day 1 as to me it should be simple. You contact AllLife and ask for a quote on life cover, why are you sold or talked about a different product which is not life cover. Is this not *****? Is it not wrong for such a big company to mislead the elderly? Further to this when you query this it takes months for you to get any feedback until you post it on social media, why is this? I believe that you know that what you did was wrong and just to cover up your tracks you then come with many different versions of the story and are now refusing to refund the premiums even after you called and said that you would refund all the premiums which for me notes that you acknowledge your mistake then you go back and want to make it seem like my mum was wrong but she asked for life cover and you sold her accidental death cover, not the same thing but not like you care... Furthermore, the ombudsman's number given during the call is incorrect as it doesn't exist, when asked I was told that I can just google it. I am no longer happy to receive a quote from you for my parents and I will let as many people know about your inconsistency as I believe in Integrity and this is not something AllLife has. I will definitely take this further as Siphokazi Ntayele kept calling me and refused to refund me after she had said that we will be refunded, if she truly knew what was going on why did she agree to refund me with one consultant and then get another consultant to call me and say that there will be no refund?

Too many inconsistencies right or wrong?

#BlackFriday