MM
Mornay M
1 reviews | Active since Feb 2016
08 Dec 2023, 15:01
To who it may concern
The most bad experience ever When you apply for life cover they are very quickly. 2 months debit order went through R1541 Yesterday I was told that the underwriter does not want to.give me the life.cover but accidental cover. I am not interested at all now I want to know when and how much money I am getting back nobody knows!!!!!!
2 months I paid over R3000 for nothing.
Sorry to say I think you must remove your adverts from the TV. MOST USELESS CUSTOMER SERVICE EVER. I WAS EVEN TOLD THAT THE UNDERWRITER WILL CALL ME.BACK THIS NEVER HAPPENED
WHERE IS.MY MONEY ALL LIFE????? YOU DID NOT WAIT.FOR ME TO PAY THE.MONEY. I WAITED.MORE.THAN 2 MONTHS TO HEAR FROM YOU????
Helpful (0)
Replies (3)0
Replies (3)
AllLife's replyOfficial
08 Dec 2023, 15:11Dear Mrs Mostert,
We apologize for the frustration you've experienced. Please be assured we're investigating your concerns urgently. Our team will contact you promptly to resolve the issue.
Best regards,
Carina Scott-Parkin
Head of Customer Service
We apologize for the frustration you've experienced. Please be assured we're investigating your concerns urgently. Our team will contact you promptly to resolve the issue.
Best regards,
Carina Scott-Parkin
Head of Customer Service
AllLife's reply08 Dec 2023, 15:11
Official
Dear Mrs Mostert,
We apologize for the frustration you've experienced. Please be assured we're investigating your concerns urgently. Our team will contact you promptly to resolve the issue.
Best regards,
Carina Scott-Parkin
Head of Customer Service
We apologize for the frustration you've experienced. Please be assured we're investigating your concerns urgently. Our team will contact you promptly to resolve the issue.
Best regards,
Carina Scott-Parkin
Head of Customer Service
MM
Mornay M's updateReviewer Update
10 Dec 2023, 06:35Thank you Carina Scott-parkin business support manager for your excellent feedback on this matter. Immediately I received a mail from her, that she apologies for the poor service that I received. I few minutes later the money was paid into my account.
This is firt class service thank you, I really hope the agents working for All Life learn from you.
Just feedback make a customer happy. And when it comes to money and you don't know what will happened it give you big frustration if you do not get answers.
Thanks again
M Mostert
This is firt class service thank you, I really hope the agents working for All Life learn from you.
Just feedback make a customer happy. And when it comes to money and you don't know what will happened it give you big frustration if you do not get answers.
Thanks again
M Mostert
MM
Mornay M's update10 Dec 2023, 06:35
Reviewer Update
Thank you Carina Scott-parkin business support manager for your excellent feedback on this matter. Immediately I received a mail from her, that she apologies for the poor service that I received. I few minutes later the money was paid into my account.
This is firt class service thank you, I really hope the agents working for All Life learn from you.
Just feedback make a customer happy. And when it comes to money and you don't know what will happened it give you big frustration if you do not get answers.
Thanks again
M Mostert
This is firt class service thank you, I really hope the agents working for All Life learn from you.
Just feedback make a customer happy. And when it comes to money and you don't know what will happened it give you big frustration if you do not get answers.
Thanks again
M Mostert
AllLife's replyOfficial
10 Dec 2023, 08:42Dear Mrs. Mostert,
Thank you for your kind words! I'm delighted to have provided excellent service and addressed your concerns promptly. Your satisfaction is our priority.
Best regards,
Carina Scott-Parkin
Head of Customer Service
Thank you for your kind words! I'm delighted to have provided excellent service and addressed your concerns promptly. Your satisfaction is our priority.
Best regards,
Carina Scott-Parkin
Head of Customer Service
AllLife's reply10 Dec 2023, 08:42
Official
Dear Mrs. Mostert,
Thank you for your kind words! I'm delighted to have provided excellent service and addressed your concerns promptly. Your satisfaction is our priority.
Best regards,
Carina Scott-Parkin
Head of Customer Service
Thank you for your kind words! I'm delighted to have provided excellent service and addressed your concerns promptly. Your satisfaction is our priority.
Best regards,
Carina Scott-Parkin
Head of Customer Service