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michael L
1 reviews | Active since Feb 2010
29 Aug 2025, 07:36
They never send invo...
They never send invoices or updates even though they have my email..both myself and wife are in a policy ..they increase instalments and send us SIM card s with promises of free airtime which we are not interested in..
Helpful (0)
Replies (4)0
Replies (4)
AllLife's replyOfficial
29 Aug 2025, 08:21Dear Michael,
Thank you for your feedback. We sincerely apologize for the inconvenience caused and appreciate you bringing this to our attention—we’re working to improve our communication and services.
Best regards,
Rebecca Moloi
Head of Customer Service
Thank you for your feedback. We sincerely apologize for the inconvenience caused and appreciate you bringing this to our attention—we’re working to improve our communication and services.
Best regards,
Rebecca Moloi
Head of Customer Service
AllLife's reply29 Aug 2025, 08:21
Official
Dear Michael,
Thank you for your feedback. We sincerely apologize for the inconvenience caused and appreciate you bringing this to our attention—we’re working to improve our communication and services.
Best regards,
Rebecca Moloi
Head of Customer Service
Thank you for your feedback. We sincerely apologize for the inconvenience caused and appreciate you bringing this to our attention—we’re working to improve our communication and services.
Best regards,
Rebecca Moloi
Head of Customer Service
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michael L's updateReviewer Update
29 Aug 2025, 12:29Much appreciate the response from all life after my feedback..the matter has been swiftly resolved by Michelle Ndlovu..thank you ..
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michael L's update29 Aug 2025, 12:29
Reviewer Update
Much appreciate the response from all life after my feedback..the matter has been swiftly resolved by Michelle Ndlovu..thank you ..
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michael L's updateReviewer Update
29 Aug 2025, 12:31It would be a good idea to inform customers timeously about increases to instalments..
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michael L's update29 Aug 2025, 12:31
Reviewer Update
It would be a good idea to inform customers timeously about increases to instalments..
AllLife's replyOfficial
29 Aug 2025, 12:42Thank you for your kind feedback. We're truly pleased to hear that Michelle Ndlovu was able to resolve the matter swiftly and to your satisfaction.
We’re also grateful for your thoughtful suggestion regarding advance notice of instalment changes. Clear and timely communication is a priority for us, and your feedback will help us strengthen our processes to ensure customers are better informed going forward.
We’re also grateful for your thoughtful suggestion regarding advance notice of instalment changes. Clear and timely communication is a priority for us, and your feedback will help us strengthen our processes to ensure customers are better informed going forward.
AllLife's reply29 Aug 2025, 12:42
Official
Thank you for your kind feedback. We're truly pleased to hear that Michelle Ndlovu was able to resolve the matter swiftly and to your satisfaction.
We’re also grateful for your thoughtful suggestion regarding advance notice of instalment changes. Clear and timely communication is a priority for us, and your feedback will help us strengthen our processes to ensure customers are better informed going forward.
We’re also grateful for your thoughtful suggestion regarding advance notice of instalment changes. Clear and timely communication is a priority for us, and your feedback will help us strengthen our processes to ensure customers are better informed going forward.