Terrible Service

I app**** for insurance in November 2014, I chose the 27th of December to be my debit date, All life debited me on the 19th December without informing me, I reversed the debit order since I was applying for insurance in a few places and did not know who debited me, I called all life after the reversal only to be informed that they debited, so I told them that I reversed it, and asked how to solve the problem. they said that they cannot do anything since they need to wait for feedback from the bank, and that I should call back in January 2015. When I called in January I was assured that all is in order and that my premium will go off as normal on the 27th Jan 2015. and the premium did not go off my account, so I called again to be informed that my policy is cancelled, by one consultant then another says its dormant, and that they tried to debit my account and the bank refused to allow it, so in wanting the policy and wanting to speak to my bank to allow the debit I asked for proof that they tried to debit on a \cancelled Policy""