Terrible Cusomer Service

On the 10th of April, I sent an email to customer services requesting for my policies to be cancelled. I got a response from Petrushka who informed me that my request has been assigned to Steven Molefe. A week went by and I did not hear anything from this agent. Upon following up he contacted me persuading me not to cancel my policies, and the agreement was to revert with a counter offer which he failed to do on the agreed date.

The premiums for both policies eventually went off on my account whilst he was giving me run-around on the policy cancellation I asked for. I had initially explained that I wouldn't be liable to pay premiums for policies I need to be cancelled and now I had to pay for something I don't need anymore due to this incompetence. Almost a month later I am waiting for cancellation confirmations which I have not received. I do not want to keep the policies and the terrible customer service I have received from this agent just reassures me that I have made the right call.

I do not need these policies anymore and I am requesting for my premiums paid in April to be refunded. His customer service is terrible!