LM
Lungelo M
1 reviews | Active since Mar 2017
17 Mar 2023, 10:30
TERRIBLE COMMUNICATION AND INCOMPETENCE - DON'T WASTE YOUR MONEY
Service is non-existent.
Day 3 and third consultant who hasn't helped me. I have not received policy documents, consultant don't reply to emails and everytime I call I discover my information has been captured wrong. I have only had the Life insurance for three days but today I will use my cooling off period to cancel it because I can only imagine how horrible the claims process is if they can't capture contact details correctly to start off with !
Helpful (0)
Replies (3)0
Replies (3)
AllLife's replyOfficial
17 Mar 2023, 10:42 Hi Lungelo ,
We are concerned by your experience and feedback. We have escalated your complaint to our Complaints Team for further investigation. A member from our team will be in touch to provide you with feedback.
We are concerned by your experience and feedback. We have escalated your complaint to our Complaints Team for further investigation. A member from our team will be in touch to provide you with feedback.
Please keep your cell phone nearby so that you don’t miss our call, also, keep an eye out for an email from us.
Kind regards,
AllLife
AllLife's reply17 Mar 2023, 10:42
Official
Hi Lungelo ,
We are concerned by your experience and feedback. We have escalated your complaint to our Complaints Team for further investigation. A member from our team will be in touch to provide you with feedback.
We are concerned by your experience and feedback. We have escalated your complaint to our Complaints Team for further investigation. A member from our team will be in touch to provide you with feedback.
Please keep your cell phone nearby so that you don’t miss our call, also, keep an eye out for an email from us.
Kind regards,
AllLife
LM
Lungelo M's updateReviewer Update
17 Mar 2023, 12:29Thank you for your help Carina. Issue resolved.
LM
Lungelo M's update17 Mar 2023, 12:29
Reviewer Update
Thank you for your help Carina. Issue resolved.