Super Mad!

I am very dissatisfied with the service from your side. Since August 2019 I have phoned your office to debit my account (yes I have unfortunately skipped some payments due to loosing my job) but since then I have been trying to get you to debit and update my policy! I eventually got through to a lady who assisted me on 30 December and I had to go into the bank to make payment and email the proof of payment to your customer service department which I did. She assured me that you will debit my account in 2020 on the 7th of each month. That was yesterday!! And you never did. So what am I supposed to do now that you are not debiting my account, and I might look like a bad payer??

I was trying to get through to the billing department since 8am yesterday morning, but no avail. I decided to phone "new policies" and got through immediately!! Again the lady tried to put me through to the billing department and I was on hold until the call dropped?

What am I supposed to do? Pay my bill manually every month to ensure my children have something left behind when I die?