STILL WAITING FOR MY REFUND BACK

I WAS SOLD A POLICY THE AGENT TOLD ME THAT THEIR DEBIT ORDER WOULD NOT BE LOCKED ON MY ACCOUNT IF I IGNORE THE BANK SMS TO ACTIVATE OF WHICH I DID, I SPECIFICALLY TOLD HER I DO NOT WANT ANYTHING LOCKED ON MY ACCOUNT DUE TO PREVIOUS PROBLEMS OF UNKNOWN COMPANY DEBITING MY ACCOUNT AND SHE ASSURED ME THAT IF I DONT ACTION ACCEPTANCE THE DEBIT WONT BE LOCKED ON MY ACCOUNT AND WILL GO OFF AS NORMAL, TO MY SURPRISE IT WAS DEBITED AND LOCKED. I REQUESTED A REFUND DUE TO THE DISPLEASED SERVICE AND ********* CODE OF BUSINESS CONDUCT I HAVE RECEIVED AND LOGGED COUNTLESS MAILS ON THEIR WEBSITE. 2 AGENTS CALLED TO FOLLOW UP AND CONFIRMED THAT I WOULD RECEIVE MY REFUND AND THE POLICY IS CANCELLED AS I CANCELLED BEFORE THE 30 DAYS COOLING OFF PERIOD, IT IS 2 MONTHS LATER I HAVE NOT BEEN REFUNDED. I WANT MY MONEY BACK JUST AS FAST AS THEY DEBITED MY ACCOUNT. APPAULING SERVICE BECAUSE THEY DID NOT EVEN SEND ME AN EMAIL WITH THE REFENCE NUMBER FOR THE CALL.