Still deducting after policy was cancelled

I joined AllLife in December, but after having checked my financials in the beginning of January 2022 i decided due to inflation to rather cancel the policies. So around mid January i called AllLife and asked them to cancel my policy. The guy assured me that the policy is cancelled and seeing that all calls are recorded for quality assurance purposes i took his word. However on the initial agreed date in January AllLife still deducted the amount of R695. 00. Then in February 2022 i received another call from one of the ladies regarding appointment scheduling forvblood tests. I informed her that i have cancelled the policy a month ago and we ended the call. Lo and behold in February 2022 another deduction for the abovementioned amount went off. I would just like to know how many times should i do the same thing before the policy would be cancelled? I would also like a refund for the last debit order as over forty days notification should be ample time to çancel a policy.