LK
Louisa K

1 reviews | Active since Oct 2020

22 Jul 2025, 19:54

*****sters

Hello,

I did not take a policy with this insurance company hence you deducted money from my account, without my permission, which is a *****ulent act on your part.

How do you deduct money from people without any policy nor any notifications, if so. Please I urge you the same way you deduct the fee R169.99 so promptly from my account on 18 July, please return same promptly too, or I'll be sure to involve the ombudsman in this matter. I tried calling to notify to you this discrepancy but your numbers does not go through. And your notifications indicates calling back instantly hence no one has called me. So, I urge you to just refund my money asap. ***. I'll be waiting

Regards.

0
Replies (1)
AllLife
AllLife's reply23 Jul 2025, 08:17
Official
Dear Louisa,

Thank you for bringing this to our attention. We understand your frustration and are treating your concern with urgency. We will look into this matter and provide you with feedback as soon as possible.

Best regards,
Rebecca Moloi
Head of Customer Service