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Susan V

1 reviews | Active since Oct 2021

11 Apr 2023, 15:04

Shocking All Life

I have been trying to cancel my policy during the cooling off period. but you simply cannot get through to these people. They always tell you to call back or email customer care who never responds. They are part of Old Mutual, but Old Mutual should be ashamed about this appalling service. Not what I am used to from Old Mutual.

0
Replies (3)
AllLife
AllLife's reply11 Apr 2023, 16:38
Official
Hi  Susan,
We are  very concerned by your experience and feedback. We have escalated your complaint to our Complaints Team for further investigation. A member from our team will be in touch to provide you with feedback.  Please keep your cell phone nearby so that you don’t miss our call, also, keep an eye out for an email from us.  Kind regards, 
 AllLife 

Best regards,

SV
Susan V's update12 Apr 2023, 08:47
Reviewer Update
Carina called me promptly and the matter has been finalised. Thank you for the follow up.
AllLife
AllLife's reply12 Apr 2023, 08:56
Official
Hi Susan,

Thank you for the feedback, much appreciated. 

Kind regards, 
AllLife.

Best regards,