Rude ad Carlos attitude.

Palesa rapuli, a very rude an unprofessional, unskilled employee in business. No decency in eneging customer. Lucky enough I once had a policy with old mutual but I cancelled which they regret losing me as loyal customer after engaging and I insist they must cancel am not interested anymore, base on all life advert on TV and else where I thought I should give a trile, blood results are normally available within 24hrs but my first blood results took Abt 10 day's with no comment from the rude consultant, I send an email for a follow up she ignored, about five days leta she contacted Abt blood pressure results after eneging I emailed her to book for same day after the called she ignored, I was in the area of the Lab busy with other stuff, I send an email again asking did u booked for the appointment? Then she rep**** no, then I said can u do asap bcuz I am in the area then she did . I went for the blood pressure test, immediately I leave the Lab I emailed to confirm that it is done , but no response bcuz that was just an update, 5 days leta no feedback, I called the center ad request to speak to Palesa rapuli ad a gentleman put me through while engaging with Palesa she carefully chose her words to tell me I am being difficult ad hence another consultant will assist me, this consultant must be back for induction or take a back seat. I advised to listen to our telephonic conversation for evidence purpose.