1 reviews | Active since Aug 2017
Rejected Claim for Life insurance
Good day
My Late Father Mr Mzukisi Phillip Makina died on 01/05/2017 i forwarded documents to All Life insurance to claim because i took diabetes cover for my Father on 04/05/2017,then on the 13/05/2017 i was suppose to bury him then i phoned the insurance they told me they received document but it will take 5-6 weeks for payout it life cover, i had go borrow money for Funeral.
After 6 weeks i phoned again to check how far is the claim? then they told me it was rejected because i took out accidental cover and i have taken diabetes cover also on their adverts on TV they advertise HIV and Diabetes,the reason i took diabetes i knew my father was diabetic now they tell me all sorts of stories because they don`t want to pay after so many years paying the Policy.
i contacted Ombudsman long insurance i then lodge complaint regarding this All Life insurance,I would really like Hallo Peter to help me out on this issue i`m really struggling to pay off my Father`s Funeral debts
Kind Regards Siphiwo Nicholas Rolo ********** ********** 932620 ********** **********
Hi Siphiwo, we are sincerely sorry to hear about the loss of your loved one. We have escalated your grievance to AllLife's claims manager to look at with urgency. They will respond to you on the contact details provided on your profile so that you can get more clarity on this claim. Kind regards, AllLife.
Hi Siphiwo, we are sincerely sorry to hear about the loss of your loved one. We have escalated your grievance to AllLife's claims manager to look at with urgency. They will respond to you on the contact details provided on your profile so that you can get more clarity on this claim. Kind regards, AllLife.
Hi Mr Rolo. Because you have reported the case to the Ombudsman, they will make contact directly with you. However our claims manager will call you again on the number you have provided to advise you of the process. Regards, AllLife.
Hi Mr Rolo. Because you have reported the case to the Ombudsman, they will make contact directly with you. However our claims manager will call you again on the number you have provided to advise you of the process. Regards, AllLife.