NM
Nqobile M

1 reviews | Active since Sept 2019

20 Apr 2023, 07:59

Refund

I took a life cover with this company a year ago. There i was paying 235 per month for my cover. They offered me a discount on my cover to pay 135 every month as of February 2023. I agreed to that, but now since February they debit twice on my account. The debit the 235 plus 135 exactly the same time. Since February till this month. I logged a complaint to them they did not get back to me till today. I want my money back and as of February. You can contradict your offers to your costumers and **** them. If so let's cut ties. I will get a cover some where else. I want my refund back.

0
Replies (1)
AllLife
AllLife's reply20 Apr 2023, 09:21
Official
 Hi  Nqobile,
We are  very concerned by your experience and feedback. We have escalated your complaint to our Complaints Team for further investigation. A member from our team will be in touch to provide you with feedback.  Please keep your cell phone nearby so that you don’t miss our call, also, keep an eye out for an email from us.  Kind regards, 
 AllLife