SM
Sibongile M
1 reviews | Active since Jan 2023
28 Aug 2025, 11:58
Received no information about my policy and refused to refund me, because of terms and conditions I couldn't read as they failed to send me my documents.
After taking their insurance they never communicated with me no form of writing was emailed to me. After they took the 1st debit I called to cancel my insurance, and asked to be refunded my money and I was informed that I forfeit that money. How was i supposed to know when I didn't receive any terms and conditions from them? I received no information about my policy.
Helpful (0)
Replies (3)0
Replies (3)
AllLife's replyOfficial
28 Aug 2025, 12:08Dear Sibongile,
Thank you for raising this matter. We value your feedback and sincerely apologize for the lack of communication. We are committed to reviewing your experience and will provide you with feedback as soon as possible
Best regards,
Rebecca Moloi
Head of Customer Service
Thank you for raising this matter. We value your feedback and sincerely apologize for the lack of communication. We are committed to reviewing your experience and will provide you with feedback as soon as possible
Best regards,
Rebecca Moloi
Head of Customer Service
AllLife's reply28 Aug 2025, 12:08
Official
Dear Sibongile,
Thank you for raising this matter. We value your feedback and sincerely apologize for the lack of communication. We are committed to reviewing your experience and will provide you with feedback as soon as possible
Best regards,
Rebecca Moloi
Head of Customer Service
Thank you for raising this matter. We value your feedback and sincerely apologize for the lack of communication. We are committed to reviewing your experience and will provide you with feedback as soon as possible
Best regards,
Rebecca Moloi
Head of Customer Service
SM
I haven't received my money back, and my dad is still getting calls from All life saying his still insured by All Life. I hope I won't be getting any deduction from All Life this month.
Sibongile M's updateReviewer Update
22 Sept 2025, 16:31I haven't received my money back, and my dad is still getting calls from All life saying his still insured by All Life. I hope I won't be getting any deduction from All Life this month.
SM
Sibongile M's update22 Sept 2025, 16:31
Reviewer Update
I haven't received my money back, and my dad is still getting calls from All life saying his still insured by All Life. I hope I won't be getting any deduction from All Life this month.
AllLife's replyOfficial
22 Sept 2025, 17:10Dear Sibongile,
Thank you for letting us know. We will follow-up with Finance department regarding your refund. Our sincerest apologies for the delay and inconvenience caused
Best regards,
Rebecca Moloi
Head of Customer Service
Thank you for letting us know. We will follow-up with Finance department regarding your refund. Our sincerest apologies for the delay and inconvenience caused
Best regards,
Rebecca Moloi
Head of Customer Service
AllLife's reply22 Sept 2025, 17:10
Official
Dear Sibongile,
Thank you for letting us know. We will follow-up with Finance department regarding your refund. Our sincerest apologies for the delay and inconvenience caused
Best regards,
Rebecca Moloi
Head of Customer Service
Thank you for letting us know. We will follow-up with Finance department regarding your refund. Our sincerest apologies for the delay and inconvenience caused
Best regards,
Rebecca Moloi
Head of Customer Service