Quality Customer Care

Lungile attended to my call, she was unable to connect my call to the consultant I was fami**** with. She politely asked if she could assist me by taking my details and that she was going to give me a call in 2mins to clarify my issue.In 2 mins she called the policy holder( my husband) and then called me back as promised to clarify that they will be attending to the issue with my husband`s policy by the close of business today .