1 reviews | Active since Dec 2015
premiums not as per telephone agreement
<p>When we joined all life last year on 30 June was told the premiums won't increase it will be R870.00 yo my surprise on the 29 July there was extra 5,00 I want to know what happened why there is a increase now as was told that 870.00 will remain the same, suddenly the is an increase I want someone to listen to the call and explain why and how</p>
Hello Johanna
Thank you for reaching out to us and for providing the details of your concern. The best way for us to help you is to escalate your complaint to our customer service team, who can then open an investigation and get back to you with an answer.
This can take a day or more, so please be patient while we look into your case. You're welcome to reach out to us here in the meanwhile if you have any other questions.
We will get in touch as soon as we have feedback for you.
AllLife
Hello Johanna
Thank you for reaching out to us and for providing the details of your concern. The best way for us to help you is to escalate your complaint to our customer service team, who can then open an investigation and get back to you with an answer.
This can take a day or more, so please be patient while we look into your case. You're welcome to reach out to us here in the meanwhile if you have any other questions.
We will get in touch as soon as we have feedback for you.
AllLife
Dear Johanna
We pulled your sales application document as well as the telephone recording and can confirm that our consultant, Vino, made the sales call to you and it was verified in Quality Assurance by Zama. There were no errors identified in the application form or recording.
You selected to proceed with the level premium option and the policy fee was discussed with you where the consultant advised you that, if there are changes to the policy fee, you would be informed. This does not include the administration fee, which is added to the policy fee to make up your total monthly premium. There is an annual admin fee increase which happened in the middle of the year, however, your policy fee has remained the same.
We hope that this breakdown helps to explain where the change in total monthly premium came from. If you still have questions, please don’t hesitate to let us know.
The AllLife team
Dear Johanna
We pulled your sales application document as well as the telephone recording and can confirm that our consultant, Vino, made the sales call to you and it was verified in Quality Assurance by Zama. There were no errors identified in the application form or recording.
You selected to proceed with the level premium option and the policy fee was discussed with you where the consultant advised you that, if there are changes to the policy fee, you would be informed. This does not include the administration fee, which is added to the policy fee to make up your total monthly premium. There is an annual admin fee increase which happened in the middle of the year, however, your policy fee has remained the same.
We hope that this breakdown helps to explain where the change in total monthly premium came from. If you still have questions, please don’t hesitate to let us know.
The AllLife team