Poor Service

I am extremely disappointed in the service received by ALLLIFE. My mother's life policy was initiated in June 2025. I keep getting messages about medicals that have not been done and a 24month waiting period, however I have both responded via email and also via whatsapp asking which medicals need to be submitted. We have not received any information on this and I have been assigned to a lady by the name of Khanya, who is not responding to any correspondence. How difficult can it be to send the relevant documents stipulating which tests need to be conducted and where. I'm really not happy about this lack of service. This is giving me very little confidence in dealing with ALLLIFE as a service provider.