Poor Customer Service

After no communication whatsoever i had to call AllLife to enquire and find out about the status of my policy. All i was told that i would be contacted, i then asked did i have to take time out of my day to call and find out where i stand and whats the status of my policy? Not asking for much but just being sent my policy documents as affirmation that i have a policy that is standing in good faith. I had to go to the extent of threatening to cancel my policy to finally have someone call me and sort out the issues of my policy. Its extremely imperative to keep clear and transparent lines of communication with your clients. I am extremely disappointed at the level of service i have received and can now only hope that i won't ever be subjected to such mediocre and degrading service.