NM
Nomthandazo M

1 reviews | Active since Sept 2017

28 Jan 2023, 15:18

Poor communication

Poor communication. I can't get through when I call, they don't respond to emails. The only thing they sent was the policy document, no communication after that, I don't even know if the policy is active.

0
Replies (1)
AllLife
AllLife's reply30 Jan 2023, 08:17
Official
Hi  Nomthandazo,

We are concerned by your experience and feedback. We have escalated your complaint to our Complaints Team for further investigation. A member from our team will be in touch to provide you with feedback.  Please keep your cell phone nearby so that you don’t miss our call, also, keep an eye out for an email from us.  Kind regards, 
 AllLife Edit