Policy cancellation

I’m not happy shame

I have been trying to cancel a policy I have with them with no luck

As I have sent emails requested calls on their Facebook page…assistance was promised but till today I haven’t received it

Is it because they lock their debits on clients account so we are unable to dispute

That’s the reason they don’t attend to policy cancellation

The last time I spoke to their consultant he advised I that I should send a cancellation email to the email address that sent me policy documents

I did just that but guess what they are still debiting money in my account

All I want now is immediate policy cancellation and my money to refunded