Pathetic customer service

I currently have a policy with All Life for my aunt and have been looking to make some changes for the past two weeks with no joy. I called the customer care line and nobody answers. i have tried all selections with no joy. on friday the 04th May 2018 i went through to the underwriting department where i spoke to someone that said theyd give a message to someone in customer care. to this day i have never received any call. the gentleman i spoke to advised that only one person was in general enquiries and she was extremely busy. how does such a huge company only have one person working in enquiries.

Pathetic.