Mpho Tshabalala assisted with my cancelation, a cancelation I requested on the 19th of February but never actioned and instead I was debited when I told told the debit wouldn't go through

Mpho Tshabalala assisted with my cancelation, a cancelation I requested on the 19th of February but never actioned and instead I was debited when I told told the debit wouldn't go through. But Mpho assisted me with both the cancelation and the refund