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Neha N

1 reviews | Active since Sept 2024

09 Sept 2024, 18:47

Misleading ,unprofessional Alllife

Contacted Alllife for a Chronic illness benefit Instead the sales person Abdool Alli gave me a accidental life cover R100 000.00 @R464.00 a month and a 36 month waiting period for Chronic.Firstly im a Epileptic patient,glaucoma,Diabetes,spinal fusion so Why would i want a life cover n waiting period. The next day I called in n emailed a cancellation 28August 2024 and 3rdSeptember 2024 they just grabbed my disability money what a unprofessional,inconsiderate so called we care For people with Chronic. I contacted them was told Abdool Alli no longer works there and they looking for my email no system in place a joke ,after all the annoying calls from them and broken promises Mark in Client services finally communicated and tried to his level best to assure me my money reached my account 7September [email protected] .

Please stop misleading the poor we dont have Dollars smiling at us !!!!!!!!!

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Replies (1)
AllLife
AllLife's reply10 Sept 2024, 08:23
Official
Dear Neha,

Thank you for bringing this to our attention. We sincerely apologize for the confusion and frustration you've experienced. We will promptly look into this matter and provide you with feedback as soon as possible. 

Best regards, 
Rebecca Moloi 
Head of Customer Service