HS
Hanifa S

1 reviews | Active since Nov 2021

09 Jul 2023, 09:41

Mislead and ignored !

I have app**** for a policy. Was taken through the whole process. Debit order doen. 3 months into the policy and mind you I have sent hours speaking to an agent and going through the details. Well, after blood works done and paid for. Budgeting and expecting and accepting I'm covered only to receive an email to say I am not fit for thr policy and they are canceling me. Back and fro emails ongoing. Then, I asked for an explanation and was informed that they are forwarding my query to the appropriate department until this day!!! Wow, then only 1 month refunded after 3 months debited. Well...definitely a **** of false advertising and misleading people. I am actually app**** and sick 😫 the All life rest assured is not!

0
Replies (1)
AllLife
AllLife's reply10 Jul 2023, 08:22
Official
Good morning Hanifa,
We are concerned by your experience and feedback. We have escalated your complaint to our Complaints Team for further investigation. A member from our team will be in touch to provide you with feedback and assist.  Please keep your cell phone nearby so that you don’t miss our call, also, keep an eye out for an email from us.  Kind regards, 
 AllLife