Lungile Masuku

I’d like to send out a heartfelt message and shout out to Lungile Masuku who was so kind and empathetic when I had called to cancel policy. What took me by surprise was that even though she knows what is required of her as a retentions consultants she put the human element first when speaking to me and understood my reasons for calling in and cancelling. She gave me alternatives to try and keep the cover but when I went into detail about why I was cancelling I was no longer speaking to Lungile Masuku the retentions consultant from AllLife but Lungile my friend. Her empathy for my situation goes beyond the human factor and even though she was unable to assist me at first she took it upon herself to go above her call of her duty to see how she can help me and I can only imagine the trouble she went through to help a stranger like myself. At the end of the day I know and understand that I’m just one client amongst the many clients AllLife has on its books however anyone paying for a service would like the assuring of knowing they matter and Lungile made me feel that I matter! I truly believe that her professionalism goes beyond her headsets and training but the person I spoke to is truly who she is and as a retention consultant myself it’s very rare you will be blown away by a peer through they’re humanism. Your empathy for my situation and understanding of me has left me lost for words I am truly grateful. I hope you never change and your never limited to just being a consultant but maybe a retentions coach where you can pass down your skills to others and they can emulate you. Thank you Lungile