NH
Nkosinathi H

1 reviews | Active since Jan 2018

17 Apr 2024, 17:14

Life Cover Query

I had an interaction with Moeketsi Ndara regarding a life cover. Although he couldn't resolve my query as it was beyond his control, I appreciated the fact that he was open and honest and didn't try to sell me a product that wouldn't suite my needs. Not only that, I appreciated the fact that he took ownership of the query as it had been initiated with a different consultant. He kept his word i.e. he said he would call me back as soon as he got feedback from his supervisor and he did exactly that. Nothing irks me more than people who don't keep their word and when questioned they make excuses. Moeketsi Ndara is not one of those, AllLife should be proud at his commitment to providing excellent customer service regardless of the outcome of the initial query. AllLife give Moeketsi Ndara a Bells 🥃 !

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Replies (1)
AllLife
AllLife's reply17 Apr 2024, 17:56
Official
Dear Nkosinathi,

Thank you for sharing your positive experience with Moeketsi Ndara. We appreciate his honesty, ownership, and commitment to ensuring your needs were met. Your satisfaction is our priority.

Best regards,
Rebecca Moloi
Head of Customer Service