I want my money back

So, one of their agents misled me into accepting a second policy, creating an impression that is actually a " review" on my current policy,only with a better rate. Last month i notice two debit orders with different amounts running through. I immediately alert them about this, they contact me 5 days after, with a promise to cancel n refund funds that were *******ly taken out of my account. Its 2 weeks ever since i brought this to their attention; i havent received a formal confirmation, informing me of the cancellation n when exactly will my refund be. I believe i have given them a fairly good time to sort this matter out. Therefore, should i not get my refund by the end of business Friday, i can assure you, you'll be receiving a formal complaint from the insurance ombudsmen. Reading through the complains here on Hellopeter, i must say; im literally considering cancelling everything i have with you because i can foresee challenges for my family should the almighty decide to call me.