1 reviews | Active since Jun 2022
I WANT MY MONEY ASAP!!!
My name is Matshidiso M I opened a life cover for my cousin on 7November 2024. He ddnt do medical tests because All Life said his cover is less than R350K. They started debiting from 15 November 2024 as per our agreement. I paid all my monthly premiums without fail.
Unfortunately on the 6 January 2026 my cousin passed away, I called AllLife in informed them, I was given specific consultant whose gonna be responsible for my claim, I emailed him all necessary documents he required on Friday 9 January 2026, 12 January they sent me forms that needs to be completed by the Dr, I took them to the Hospital n the Dr completed them n I sent them to AllLife.
According to our contract, from the day I submit the documents they require from me thy gonna payout immediately after 4 - 8 weeks, but they never kept their promise even today I haven't received any money from them. Every time I call them I'm told that they're still waiting for the copy of medical history from the public clinic my cousin used to attend.
They told me that it's their responsibility to get that file not mine n they further stated that if I can I'm allowed to get that copy n email it to them, because m not in that province of the particular clinic I asked one of the relatives to go n ask for the copy of the contract but she also failed, the Nurses @ that clinic told her that they can't get the file they don't know where it is. AllLife assistant told me that they've been trying to get it with no luck.
AllLife representative is telling me that I can't get the payout up until their insurer get that copy of file although it's not my responsibility, I reminded him of the part of the contract that states that within 4-8 they gonna pay out. He told me unfortunately they not gonna pay until they get the file.
Helo Peter please help me get my money, I don't owe AllLife anything not even a cent!!! But they're betraying me now they're taking their own time to pay me, currently I'm no longer sure if they will ever pay me. Please guys help I'm not being treated fairly!!!
Zaheera Hoosen
Head of Customer Service
Zaheera Hoosen
Head of Customer Service
Thank you for the reply and also for taking your time to look into my matter. May i kindly know when can I get feedback regarding my problem?
Thank you for the reply and also for taking your time to look into my matter. May i kindly know when can I get feedback regarding my problem?
Kindly allow us until close of business, Friday the 10 April 2026 the latest.
Warm Regards
Zaheera Hoosen
Kindly allow us until close of business, Friday the 10 April 2026 the latest.
Warm Regards
Zaheera Hoosen
Thank you very much I'll really appreciate that 🙏
Thank you very much I'll really appreciate that 🙏
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ATTACHED FIND THE COPY OF THE EMAIL I RECEIVED YESTERDAY AFTERNOON FROM ALLLIFE INSURANCE. I BELIEVE MY MATTER IS NOT TREATED AS A "PRIORITY" ALTHOUGH THEY'RE ALREADY LATE WITH MY PAYMENT!!!
email is *******. The information contained in this email is only for the use of the intended
recipient. If you are not the intended recipient, any disclosure, copying and/or distribution of the
contents of this email, or the taking of any action in reliance thereon, or pursuant thereto, is
strictly prohibited. Should you have received this email in error, please notify us immediately by
return email. AllLife (Pty) Ltd shall not be liable if any variation is effected to any document or
correspondence emailed unless that variation has been approved in writing by the individual
dealing with the matter. AllLife is an authorised financial services provider (FSP No 4946).
Products insured by Old Mutual Alternative Risk Transfer Limited (OMART).
ATTACHED FIND THE COPY OF THE EMAIL I RECEIVED YESTERDAY AFTERNOON FROM ALLLIFE INSURANCE. I BELIEVE MY MATTER IS NOT TREATED AS A "PRIORITY" ALTHOUGH THEY'RE ALREADY LATE WITH MY PAYMENT!!!