I have been having serious issues with getting the company to run a special debit order to bring my policy up to date

I have been having serious issues with getting the company to run a special debit order to bring my policy up to date. At first I spoke Katleho Molefe who promised it would be sorted out but it was not. I then called again and Gugu Rikhotso promised it would be done and to date it hasnt been. I cannot be calling the company daily for a denit order and I do not want my policy to lapse.