False adverti*****t

2019 towards the end of the year I received a call from Alllife offering me life cover and I was interested but my budget was tight. I asked them to start debiting in February 2020 after settling my sons school fees, on 25 February the money went out from my account, which was R1170 for a payout of R500 000. Few days later they told me I’m high risk because I’m RA+ so I don’t qualify and they offered me an accidental cover of which was not part of the plan, then I refused and asked for my money back they said I had to wait 30 days for a refund asked them why 30 days? there was no reasonable answer. I waited till today 15 April almost 2 months since the transaction occurred they don’t even bother to call and tell me the problem the last time I called they said they will come back to me, which never happened. Now I wonder how long their clients wait for payouts if it is a struggle to get a refund.

Please people if you taken a life cover with alllife please revisit and make sure it is a life cover not an accident cover because your loved ones will not be able to claim if you die a natural death.