SZ
Stefan Z

1 reviews | Active since Jun 2024

19 Jun 2024, 22:00

False Advertising

This company advertises on TV and on their website for life cover up to the age of 75. We took out life cover for my mother, and they told us that we can increase the life cover every year, up to when she is 75 years old, as advertised. She is only 70 years old now, and now all of a sudden they are refusing to increase her life cover because she is apparently too old in their opinion, yet they are advertising life cover for people up to 75 years of age and they told us we can increase it every year until she is 75 years old. So needless to say, I am reporting them for false advertising.

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Replies (1)
AllLife
AllLife's reply20 Jun 2024, 08:46
Official
Dear Stefan,

Thank you for bringing it to our attention. We apologize for the confusion and any inconvenience caused. We will promptly look into this matter and provide feedback as soon as possible. 

Best regards,
Rebecca Moloi
Head of Customer Service