Dissapointed customer 😡

I phoned all life to inquire regarding a life policy for my mom. The lady who helped me advice me because of my mom's aged it will be best to take out a funeral policy. I took out the funeral policy and did pay for it every month. My mom passed away this month and when I wanted to submit the funeral claim only than I was told that my mom did had a life policy. So my advice for everyone is to make sure that your love ones do have the policy that you requested.!!! . I am struggling to get the money because now I have to submit it as a life policy They are very sneaky be careful!!!! I am very disappointed in their service!!! I also requested a copy of the phone conversation when I took out the policy. I didn't receive any feedback from them at all.