Disappointing Service

Recently i opened a life insurance policy for my mom but i later discovered that the policy does not provide what i anticipated and i decided to cancel the policy. I have contacted their call center three times within a duration of month and i was advised that the policy will be cancelled and a confirmation email will be sent. However i was only advised on the 3rd call that they will have to call my mom to confirm the policy closure. But until today i am still waiting for policy closure confirmation email .