Disappointed
I contacted Alllife to change beneficiary via email last week Saturday, Ms Ronell attended me on Monday telephonically and promised to get back to me with the documents confirming my request via email but up to today still waiting. I email Alllife again Tuesday requested the documents and again no luck. I emailed again on Thursday requested a feedback, no response still. Im still waiting for Alllife to send me the documents of which means the world to me, I really am stuck and don't know what to do. Deeply disappointed 😞
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AllLife's replyOfficial
12 Sept 2025, 06:51Dear Themba,
I sincerely apologise for the frustration and disappointment caused by the delay. We deeply regret this experience and fully understand how important these documents are to you. Please rest assured that your request is receiving our urgent attention, and we are committed to resolving this matter without any further delay. Your trust means the world to us, and we will ensure you receive the documents promptly.
Best regards,
Rebecca Moloi
Head of Customer Service
I sincerely apologise for the frustration and disappointment caused by the delay. We deeply regret this experience and fully understand how important these documents are to you. Please rest assured that your request is receiving our urgent attention, and we are committed to resolving this matter without any further delay. Your trust means the world to us, and we will ensure you receive the documents promptly.
Best regards,
Rebecca Moloi
Head of Customer Service
AllLife's reply12 Sept 2025, 06:51
Official
Dear Themba,
I sincerely apologise for the frustration and disappointment caused by the delay. We deeply regret this experience and fully understand how important these documents are to you. Please rest assured that your request is receiving our urgent attention, and we are committed to resolving this matter without any further delay. Your trust means the world to us, and we will ensure you receive the documents promptly.
Best regards,
Rebecca Moloi
Head of Customer Service
I sincerely apologise for the frustration and disappointment caused by the delay. We deeply regret this experience and fully understand how important these documents are to you. Please rest assured that your request is receiving our urgent attention, and we are committed to resolving this matter without any further delay. Your trust means the world to us, and we will ensure you receive the documents promptly.
Best regards,
Rebecca Moloi
Head of Customer Service