Delayed life insurance claim

I submitted all the required documents for a claim of a life cover on the 28th of January 2025 for my father who passed away on the 28th December 2024, it's been more than 2 months now, still no direction, I have been given a run around. I can't reach the claim administrator that was dealing with my claim, when I call customer service, they tell me that I must wait for the claim administrator that was dealing with my claim to come back from leave. My claim has not even been processed after 2 months, I have been told that the assessor is still looking for more information, and the claim is still going to take 6 weeks from the day he gets the information he is looking for. I am beyond frustrated, the lack of communication is beyond any imagination, the last email I sent hasn't been rep**** to in 10 working days. I am beginning to think they just don't want to pay, but can't find a reason to give me. I am very disappointed with the service I am recieving.