Debuting my account 12 am then failing to stand on a turn around 10 days to reimburse

I am very disappointed with All life. They advised me that my policy would be cancelled due to diabetes, and I was told I would be reimbursed my money. Today is already day 10 and there is still nothing in my account. What upsets me the most is that they had no problem debiting my account at 12am in the morning, but when it comes to refunding me, there is delay I called was advised money was processed I sent emails which were ignored too

I feel frustrated and unfairly treated as a client. I would appreciate urgent assistance and for my refund to be processed immediately.