BB
Branko B

1 reviews | Active since Dec 2017

04 May 2022, 11:34

Debited account despite canceled contract.

I must confess that I m quite dissapointed with your service. on 28.04.2022. you have sent me drafted contract for life insurance wich I have canceled the same day in wrriten using my rigth as per point 8. cooling off period. I just don't like you "not enough" explained terms and conditions. Policy payments were due to start only in may. Yet you have debited my account despite the fact I have cancel it already. With that you have breach at least 2 PASA act rules. You have debited my account despite the fact that I have cancel it already. I also never in any written form confirmed that you can do so, and you are obligated to get written confirmation in 30 days period despite the fact you have voice confirmation. Please refund my money and all other expenses associated with it.

0
Replies (3)
AllLife
AllLife's reply04 May 2022, 11:42
Official
Hi   Branko, 
Thanks for bringing this to our attention. We are concerned with the points raised and have escalated your details to our complaints team; they will investigate and reach out to you to assist. 
Please keep your cell phone nearby so that you don’t miss our call, also, keep an eye out for an email from us. 

Kind regards, 

AllLife 
BB
Branko B's update04 May 2022, 11:54
Reviewer Update
ok. Thank you.
AllLife
AllLife's reply10 May 2022, 11:11
Official
 Hi Branko,

Please do let us know if we can assist any further. 

Kind regards
AllLife