ZN
Zinzisa N

1 reviews | Active since Feb 2016

03 Apr 2018, 16:09

DAY LIGHT ROBERY WITH ALL LIFE

Policy number: ALL ********** . On the 20th of March 2018 I spoke to Rosemary from ALL LIFE requesting them to cancel my policy. She confirmed that someone from ALL LIFE will call me regarding my request but no one ever phoned me back. On the 3rd of April 2018 I sent a letter requesting to cancel my policy. To my surprise a Consultant by the name of Celiwe phoned me back to confirm that they have received my request but I must bear in mind that I need to give them 30 days notice for ALL LIFE to cancel my policy. I explained to her that I made a call on the 20th of March 2018 and as promised by ALL LIFE consultant I was waiting for their call which never came materialised. I AM SO MUCH DISAPPOINTED BY ALL LIFE. People please be very very careful with ALL LIFE, this is a day light *******, 30 DAYS NOTICE!!!! who does that in our times??? I am really disappointed in ALL LIFE. Their premiums are so high and one still needs to pay for blood test twice a year!!!! Why wait 30 days to cancel??? I will also lodge a complaint with the Ombudsman as I find it unfair to wait for 30 days for a cancellation.

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Replies (2)
AllLife
AllLife's reply04 Apr 2018, 09:01
Official

Hi Zinzie. Thank you for your feedback.

Please note we have responded via email to your review.

Many Thanks AllLife

ZN
Zinzisa N's update04 Apr 2018, 18:01
Reviewer Update
I know for a fact that I phoned on the 20th of March. If you claim to keep records of the phone calls you will be able to note my call. The fact that I got the name incorrectly does not mean I did not phone. This is just a way of ripping poor people off. What makes ALL LIFE not to be able to cancel a policy immediately.