Cancelling is a near Mission Impossible

I am flabbergasted by the service from all life, prior to taking the cover I dealt with a well oiled machine and I was put at ease this was a great company. But now I am glad I decided to end my association with them based on the putrid service when wanting to cancel. So I initially sent an email to their Customer Care & Policy Review mailboxes on 22 September giving 31 days cancellation notice. I assumed all was in order even though I received no response at All from All life (excuse the pun). To my surprise on 25th of October a debit order went off. I called their call centre and spoke to a Dalene Jason who promised that someone from retentions would call me that same afternoon (I later learned that she herself is in retentions, but she was probably not in the mood to help). Today again I had to call and spoke to Chandre (she was nice enough to call me back) but I did not want to be **** to again insisted on speaking to a superior. I was transferred to Kieran Lee who said he would escalate further to their finance department to refund my premium this after giving a long sordid story about why it will only take effect next month. Told him my last resort is to reverse the debit order but preferably they should refund. Please play fair guys pay and pay back the money