1 reviews | Active since Apr 2025
Cancellation Of Policy within cooling off period not actioned
I was called by an agent and quoted for a Life Cover on the first week of this month, I accepted the quote and later discovered the clause "60 months build up period" made the rounds in this agreement. Upon investigating I discovered this would not be suitable for me and immediately sent an email to the "***" on the 15th September requesting cancellation with immediate effect as I was still in the Cooling off Period.
Nicole rep**** stating Lulama would call me back on that same day, I then got 2 deliberate missed calls(dropped within 2 rings) from All Life and am unable to get through when I call back. I then re-sent an email on the 19th - specifically demanding a cancellation email and confirmation that my the debit order mandate would be cancelled - Petrushka rep****, sending the same templated email about Lulama calling me back and I did not receive that call.
I am still waiting on confirmation email stating cancellation of this policy and will take further steps should this debit go off on my account.
I am reachable on *** / *** or email ***
Thank you for bringing this to our attention. We sincerely apologize for the frustration and inconvenience you’ve experienced. Your cancellation request is being prioritized, and our team will contact you to resolve this matter without further delay.
Best regards,
Rebecca Moloi
Head of Customer Service
Thank you for bringing this to our attention. We sincerely apologize for the frustration and inconvenience you’ve experienced. Your cancellation request is being prioritized, and our team will contact you to resolve this matter without further delay.
Best regards,
Rebecca Moloi
Head of Customer Service
Did not receive no phone call - as promised, and to top it off I woke up to this notification " Hi ANDREW, R641.00 was paid from SWIPE account **2301 for AlllifeOM CLP*** at 01:32 on 25/09/2025". No cancellation was actioned and you still had the audacity to debit my account despite several instruction not to.
I will not reverse this amount, I demand this amount to be Credited back to my account asap as I will not incur bank charges due to your incompetence, my contact details are still the same - if this is not actioned within 48 hours I will have to involve the Ombudsman - I am not bluffing
Thanks for nothing
AL Mbekwa
Did not receive no phone call - as promised, and to top it off I woke up to this notification " Hi ANDREW, R641.00 was paid from SWIPE account **2301 for AlllifeOM CLP*** at 01:32 on 25/09/2025". No cancellation was actioned and you still had the audacity to debit my account despite several instruction not to.
I will not reverse this amount, I demand this amount to be Credited back to my account asap as I will not incur bank charges due to your incompetence, my contact details are still the same - if this is not actioned within 48 hours I will have to involve the Ombudsman - I am not bluffing
Thanks for nothing
AL Mbekwa