Bad service with Life cover policy

Since my late mother passed away in Oct 2017, I called All life to have the Life cover processed for my mother. Samantha Madjan then responded with all the list of documents they request us to complete and have it signed by the doctors and all that of which all was done and sent to them by Feb 2018. We have been calling them each and everyday and no one wants to give us feedback all we have been told is that someone will call us back. We are very irritated with your bad service All life, not even a single month did my mother miss any payment but its just so difficult for you guys to process her Life cover policy or just to give us feedback if it has been declined. We did not experience the same with 1 Life there were very good and provided us with excellent service and never gave us any problems all was sorted within a month.

We then called again in April we were told same story that Lerato will call us till today no one has done that and everyday when we call we use our own airtime and all we are told is same story.

THIS IS BAD SERVICE DONT EVER TAKE ANY POLICY WITH ALL LIFE THEY ARE VERY GOOD AT TAKING YOUR MONEY EVERY MONTH BUT VERY BAD TO HELP WHEN YOU WANT TO CLAIM.