Bad Service!!!!

Good day, I took a life insurance with them, they load 2 debit orders on my mandate list on my bank profile when I started with a enquiry I was told that the 1 insurance was canceled (I only excepted the 1 debit order) now my question is why do I have 2 debit orders on my banking profile that says ACTIVE and RECURRING same dates same amounts. I did request them to remove the one debit order and was told that it will be done by Friday the 8th of March 2024 and quess what it's still there. The same when I was called by someone to verify my medical history I was asked a couple of times the same question, why? I still waiting for the instructions of when and what medicals and blood tests need to be done, how ever I was told if I don't do it in the first month after my first payment then they will exclude some stuff (it's going now for the second week no response from All Life or there underwriter) are you playing for time? I finally decided to cancel everything, just waiting for their response on my request.