Bad customer service

Good day

Hope all is well.... I'm not happy at all, I took a policy a month ago then I had to do blood test I'm from Alexandra and there's a Lancet Lab but I was sent to Braynston for test, which I had to borrow money to go do those test at the 19 June coz Noxolo said she wants the results by the 20th June to my surprise they didn't take vital signs now my blood results can not be processed and I'm asked to go back and do vital signs is that fair? Ok then Lancet said they will organize a travel nurse to come over where I work for vitals on the 21st of which no one pitched... After everything I personally sent Noxolo email asking her to cancel my policy of which she didn't, I then called her and she said she doesn't deal with cancellation but she'll info people of that department that was on the 24th till today no one hasn't reached out to me even worse Noxolo is no longer taking my calls what kind of service do render I'm not sure about the whole situation, they are busy trying to debit my account hence the whole time I'm left hanging and clueless,Should something happen to me God forbid this are the run arounds my kids will be facing