Angry as hell

I was misinformed about how AllLife works when all i was asking for was a quotation. AllLife debited an amount of R540 from my account and when i cancelled and asked for a refund i was told it’ll take 7-10 days l, its been wayyy over that now and a Mr Randy told me that a Mr Moeketsi should know the reason behind the hold up but everytime i call and ask for him to call back he doesn’t. I didn’t even use your services why is it so hard to refund me???? This the worst company ever!!!!!!