Alllife worst experience

Very bad experience and slow communication from Sizakele Hlongwa, After first debit order was deducted I had to follow up as te when my mothers tests would need to be completed before the policy goes over to a accidental cover only, when we arrived where tests have to be done, they had o clue as to what tests need to be completed. I had to call Alllife while sitting in the waiting room. Then a week and some days later after having to follow up again, (Sizakele was on leave) we where told oh no another test needs to be completed.