Alllife Ripoff

I took out insurance in December 2018, my debit order of R2000 per month went off before any required blood tests had been done. I was told just go to your nearest Path care which I did 27km away and took time off work. Path Care had no record of me. I tried calling Alllife numerous times and got no answer. I emailed and was told to please go back to Path Care. I emailed Alllife a few weeks ago telling them my financial situation had unexpectedly changed upon which I got no response what so ever. My debit order was delayed end of February 2019 and I called and waited 45minutes before eventually getting someone to answer. Now today I get an e-mail saying one of the blood tests were not done and they were going to find out why.... I'm disgusted by the service and want to cancel all dealings with Allife and I want my R6000 already paid to them refunded. This is unacceptable I will not recommend Alllife as well as being charged R2000 per month for R900 000 cover. A total *******.